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Case Studies

Professional Experience

  • Lead AI-readiness and knowledge-modernization work across five World Bank business verticals.
  • Conduct discovery workshops and stakeholder interviews to identify operational challenges, governance gaps, and AI opportunities.
  • Develop frameworks for AI-ready knowledge assets, metadata, taxonomy, lifecycle governance, and future-state operating models.
  • Guide stakeholder engagement and organizational change supporting adoption of AI-enabled knowledge practices.
  • Support a $1.4B line of business through enterprise platform transformation for a Fortune 50 Telecom
  • Lead discovery, roadmap planning, backlog prioritization, epics, features, user stories, and acceptance criteria.
  • Coordinate delivery across business leaders, architects, UX, engineering, and onshore/offshore teams.
  • Manage dependencies, risks, stakeholder expectations, adoption, and change management.
  • Owned enterprise platforms supporting global HR and compensation operations.
  • Reduced 16+ applications to eight strategic platforms, generating $2.7M in annual savings.
  • Delivered two net-new enterprise software solutions from concept to production in accelerated 10-week timelines.
  • Produced ROI analyses, business cases, prioritization frameworks, and executive recommendations.
  • Led strategy, evaluation, and implementation of AI-enabled and emerging technology solutions.
  • Evaluated NLP technologies, SaaS platforms, vendors, scalability, adoption, and business value.
  • Implemented an NLP-based workforce assessment solution with engineering and data science teams.
  • Built roadmaps supporting post-MVP scaling and enterprise adoption.
  • Drove discovery, requirements, and implementation for enterprise technology solutions.
  • Led user interviews, journey mapping, service-design workshops, and Agile planning.
  • Authored epics, features, user stories, and acceptance criteria.
  • Guided vendor evaluation, implementation strategy, organizational adoption, and change management.
  • Led innovation initiatives focused on next-generation learning technologies and personalized learning platforms.
  • Created and launched AT&T’s Personalized Learning Environment LMS.
  • Directed platform strategy, implementation, governance, and adoption.
  • Owned enterprise learning technology strategy, platform modernization, and operational transformation.
  • Delivered more than $14M in documented cost avoidance through rationalization, negotiation, modernization, and build-versus-buy analysis.
  • Reduced projected technology costs by more than $6M through architecture optimization and SaaS adoption.
  • Conducted evaluations producing approximately $1.5M in annual cost avoidance.
  • Co-invented patented rapid-authoring technology, reducing development time by approximately 50%.
  • Supported modernization initiatives generating more than $275M in enterprise cost avoidance through reusable content architecture and process standardization.
  • Led cross-functional teams supporting enterprise technology modernization.