INSIGHT
16+ → 8 Systems Rationalization
When process meets technology, the results can be measurable.
Executive Summary
Business Context
A Fortune 100 Telecom’s Compensation Organization was a complex milieu of operational processes and 16 legacy systems that could not be maintained using modern software development approaches. These systems created a challenging maze for employees who had to learn and work with this context, as effective use of these systems often relied on tacit knowledge, and the sheer number of systems they had to interact with was unsustainable.
Recommended Framework
I mapped the Methods and Procedures of the organization using standards process mapping approaches. The challenges and pain points in the process were carefully recorded and the challenge. IT support teams were also interviewed to get their perspective on the systems and their ease of maintenance. Associated costs for each system was analyzed these costs and associated data from M&P, Individual user interviews, and cost data were pulled into a single report outlining the existing state, and defining a proposed future state with decreased complexity due to systems rationalization and shifts in M&P.
Expected Business Outcomes
Cost savings of 2.7M dollars annually in systems rationalization were achieved. Process and technology changes proposed through a comprehensive analysis of legacy processes lead to additional gains in cost-reduction, ease of use and overall employee satisfaction beyond the scope of the initial project.
Business Context
A Fortune 100 Telecom’s Compensation Organization was a complex milieu of operational processes and 16 legacy systems that could not be maintained using modern software development approaches. These systems created a challenging maze for employees who had to learn and work with this context, as effective use of these systems often relied on tacit knowledge, and the sheer number of systems they had to interact with was unsustainable.
Recommended Framework
I mapped the Methods and Procedures of the organization using standards process mapping approaches. The challenges and pain points in the process were carefully recorded and the challenge. IT support teams were also interviewed to get their perspective on the systems and their ease of maintenance. Associated costs for each system was analyzed these costs and associated data from M&P, Individual user interviews, and cost data were pulled into a single report outlining the existing state, and defining a proposed future state with decreased complexity due to systems rationalization and shifts in M&P.
Expected Business Outcomes
Cost savings of 2.7M dollars annually in systems rationalization were achieved. Process and technology changes proposed through a comprehensive analysis of legacy processes lead to additional gains in cost-reduction, ease of use and overall employee satisfaction beyond the scope of the initial project.